Install Guide

Technical Details

My Neverware Portal

The my.Neverware.com user portal is a single point for management of all things CloudReady.  It is provided for all trials of CloudReady's Education and Enterprise Editions, and to all CloudReady customers.  The user portal is not available for users of the Home Edition.  

You can use My.Neverware to reclaim in-use licenses when you want to move them to new devices, view the hardware details of your CloudReady fleet, and download the tools your need to install CloudReady. If you haven't don't have the username and password you need to login at my.Neverware.com, please email accounts@neverware.com to request access to the user portal.

Minimum RAM Requirements

Due to performance limitations, only machines with 2 GB RAM or more are certified for use with CloudReady. Even if a machine is certified for use with CloudReady, it must have 2 GB RAM to to be officially supported.

General Hardware Recommendations

Only officially certified models are guaranteed to work with CloudReady, but many other models will work fine. Neverware recommends the following minimum hardware requirements 

RAM: 2GB or greater

Storage space: 16GB or more

BIOS: Full administrative access, in order to boot from the CloudReady USB installer

Processor and Graphics: Components made prior to 2007 will likely result in a poor experience. Additionally, the following graphics hardware does not meet performance standards on CloudReady: Intel GMA 500, 600, 3600, 3650

Dualboot

 

Sunset Info for Dualboot

  • As of CloudReady v64 (April 2018 ) dualboot is no longer be available for new installs.
  • In CloudReady v66 (expected end of June 2018) dualboot will no longer be supported or tested against new updates.
  • Neverware has found that some Windows 10 updates (Fall 2017 Creators Update, potentially others) break the CloudReady-side of dualboot devices

To read more about the decision to sunset dualboot, or read our blog post on the topic here.

Enrollment Notes

Google recommends that you attach CloudReady machines and Chromebooks to an open or unrestricted, open network during setup, in order to allow you to enroll your devices in the Google Admin Console.  Please keep the following factors in mind when enrolling CloudReady machines:

  • Like Chromebooks, you can only enroll prior to the first login after installation.  If you have already logged in, you will need to reinstall CloudReady to allow enrollment.
  • You can only enroll if your organization already uses Google Apps or the Google Admin Console.  Google Apps is free for schools and non-profits, but carries a subscription cost for businesses and government institutions. 
  • Chrome Management Licenses are sold separately from CloudReady.  You can purchase them from Neverware, or from another Google re-seller of your choice.  If you do not enroll your CloudReady devices, you will be unable to manage updates, restrict user access to machines, or set up secure kiosk mode.  


Possible enrollment errors:

"You do not have sufficient privileges" - Verify that the Google user with which you are enrolling has the correct permissions.  Make sure that the user is in the correct OU in the Google Admin Console. 

"You do not have enough licenses" - Verify that you have purchased sufficient Google Device Management Licenses to cover your CloudReady machines.  

For other errors, try reinstalling CloudReady and enrolling again.  If enrollment still fails, please contact CloudReady support.

Admin Notes
  •  CloudReady licenses are assigned according to a “Hardware ID” comprised of the computer’s ethernet MAC address and the word “CloudReady.” This Hardware ID appears in the top-right corner of your CloudReady login screen.  Enrolled devices will show up in your Google Management Console under this name.  For example: “CloudReady-AA:BB:CC:DD:EE:FF.” 


  • CloudReady licenses are completely transferable, so you can move them from device to device if a piece of hardware breaks.  Simply click "disassociate" next to the corresponding computer in the my.Neverware.com user portal.  


  • CloudReady software updates work similarly to Chromebooks, but come out 4-10 weeks later to ensure stability and security.


  • CloudReady is most easily installed via USB, but for larger deployments it may be possible to use a mass deployment or network deployment tool. Visit our guide on mass deployment for more information.


  • If you have an issue with a CloudReady machine and contact support, please have your Hardware ID and Site ID ready.  You can see this information in the top right-hand corner of a CloudReady machine's login screen. This information will help our support team quickly diagnose your problem.
Network and Proxy Settings

As with wireless network settings, Google recommends you attach to an open or unrestricted network during setup in order to allow smooth enrollment in the Google Management Console. Once enrolled, your device should automatically download proxy settings, network passwords, and other security settings that will make it easier for you to use your CloudReady device.

  • If you do not have an open or unrestricted network available to you and your organization requires a proxy for network access, consider connecting to a cell phone WiFi hotspot for enrollment.
  • Set up a proxy manually by clicking “Proxy” in the networking section of the system tray.